WE'VE GOT YOUR BACK.

Some PulsiQ products come with a warranty.

Where applicable, the warranty period will be clearly displayed on the product listing, invoice or warranty documentation.

Example:

3-MONTH PULSIQ WARRANTY

The warranty is intended to cover qualifying manufacturing or functional defects arising during the applicable warranty period, subject to the specific warranty conditions.

WARRANTY DOES NOT NORMALLY COVER:

• Physical damage
• Accidental damage
• Liquid damage where not covered
• Misuse
• Unauthorized repairs or modifications
• Normal wear and tear
• Damage caused by accessories or chargers not suitable for the product
• Software issues where the warranty specifically excludes them

The exact warranty terms may differ depending on the product.

EX UK / USED / REFURBISHED PRODUCTS

For products sold as EX UK, used, refurbished or open-box, the condition of the individual product should be considered alongside its warranty.

Cosmetic signs of previous use are not necessarily defects where the product has been clearly sold as used/refurbished.

RETURNS & EXCHANGES

SOMETHING NOT RIGHT? LET'S FIX IT.

We want you to love what you ordered.

If there's a problem with your order, contact us as soon as possible.

YOU MAY CONTACT US IF:

• You received the wrong product;
• Your item arrived damaged;
• The product has a defect;
• The product materially differs from what was described; or
• Another issue covered by the applicable product or warranty terms has occurred.

BEFORE RETURNING AN ITEM

Please contact us first.

Don't simply send the item back without contacting the PulsiQ team.

We may request:

• Your order number
• Photos/videos
• A description of the problem
• Other information needed to assess the issue

ITEM CONDITION

For approved returns, the product may need to be returned in the condition required under the applicable return terms.

Certain products may have specific hygiene, activation, software, consumable or other restrictions.

These will be communicated where applicable.